Ted Ings' Fixed Ops Roundtable

Ted Ings' Fixed Ops Roundtable The Fixed Ops Roundtable is where the automotive industry goes to stay ahead of the curve!

09/12/2026

� TORQUE & TRUTH: REAL TALK FROM THE SHOP FLOOR

No scripts. No fluff. Just Torque & Truth.

Join Marco Zwanenburg and Curtis Gardner for a straight-shooting conversation about the people, challenges, opportunities, and realities shaping today’s automotive service industry.

Two experienced voices. Real-world perspective. And the kind of conversation Fixed Ops professionals need to hear.

� Catch Torque & Truth during Back to School Week at the Fixed Ops Roundtable®.

225+ expert speakers. 80+ retail panel discussions. 5 BIG DAYS. And it’s FREE!

� VIEW THE AGENDA + REGISTER FREE:
FixedOpsRoundtable.com

Please DM Angie Pacotto for event details

09/11/2026

� GREAT CULTURE STARTS WITH BETTER PEOPLE DECISIONS.

How do you build a dealership culture that people actually want to be part of — and one that drives performance?

This LIVE Fixed Ops Roundtable® panel gets right into it:

� Ashley Lepczyk & Jason Graciano — White Plains Honda
� Cobi Collins & Anthony Pantaleone — Go Trego
� Sarah Vantine & Ted Ings

“Building Productive Culture Through Better People Decisions” explores how the decisions leaders make about hiring, developing, communicating with, motivating, and retaining people ultimately shape the culture of the entire organization.

Because culture isn't a slogan on the wall.

It's built one people decision at a time.

� Catch conversations like this during Fixed Ops Roundtable® Back to School Week — September 21–25!

� 225+ Expert Speakers
� 80+ Retail Panel Discussions
� 5 BIG DAYS
� 100% FREE

� Register today at FixedOpsRoundtable.com

Please DM Angie Pascotto for event details

09/11/2026

� THE SERVICE ENGAGEMENT HUB IS HERE!

Matt Leone, CEO of DriveCentric, joins Sarah Vantine LIVE for a look at DriveCentric’s new Service Engagement Hub — the industry’s modern CRM built specifically for Fixed Operations.

Matt shares how the Service Engagement Hub is designed to empower Service Advisors and Service BDC teams, modernize customer communication, strengthen engagement, and help dealerships create more opportunities throughout the service journey.

� And there’s much more coming at Fixed Ops Roundtable® Back to School Week — September 21–25!

� 225+ Expert Speakers
� 80+ Retail Panel Discussions
� 5 BIG DAYS
� 100% FREE

� Register now at FixedOpsRoundtable.com

Please DM Angie Pascotto for event details

09/10/2026

� GET PAID FASTER. GET PAID SMARTER.
The customer experience has evolved. Has the way your dealership gets paid kept up?

Mike Steinmetz of DealerWorks joins Sarah Vantine and Ted Ings for a timely conversation about streamlining dealership payments and bringing a more modern, efficient payment solution to today’s dealership.

They discuss reducing friction, simplifying the payment process, improving the customer experience and giving dealers a smarter way to manage one of the most important moments in the transaction — getting paid.

� And there’s much more to learn during Fixed Ops Roundtable® Back to School Week — September 21–25!

225+ expert speakers.
80+ retail panel discussions.
5 BIG DAYS.
100% FREE.

� The dealership is changing. The way you get paid should, too.

� Register FREE at FixedOpsRoundtable.com

Please DM Angie Pascotto for event details

09/10/2026

� YOUR TECHNICIAN VIDEOS ARE WORTH MORE THAN YOU THINK:
What if the technician MPI video wasn’t just a customer communication tool — but a source of valuable intelligence across the dealership?

Joe Shaker of TruVideo joins Tully Williams of The Niello Company for a fascinating conversation about VQS — Video Quality Scores and some surprising new applications for technician multi-point inspection videos. Moderated by Sarah Vantine and Ted Ings.

They dig into how dealers can evaluate video quality, improve technician communication and consistency, and unlock entirely new ways to use the video content already being created in the service shop.

� Better videos. Better communication. Better data. More opportunity.

And there’s much more coming at the 33rd Fixed Ops Roundtable® — Back to School Week, September 21–25!

� 225+ expert speakers
� 80+ retail panel discussions
� 5 BIG DAYS
� 100% FREE to attend

Fixed Ops is changing fast. Come study what’s next.

� Register FREE at FixedOpsRoundtable.com

Please DM Angie Pascotto for event details

09/10/2026

🔥 WHAT CAN YOU EXPECT FROM OUR BG PRODUCTS TOUR?

Steven Hackbarth of Northwood University caught up with Mark Chalfant during our visit to BG Products, Inc. in Wichita for a preview of what’s still to come!

From the manufacturing floor and the can journey to the equipment, technology, testing, and operations happening behind the scenes, Mark gave us a look at just how much there is to see inside BG.

And we’re only getting started.

🎥 See the FULL BG Products Tour during Fixed Ops Roundtable® BACK TO SCHOOL WEEK, September 21–25.

🎤 200+ Industry Expert Speakers
🚘 80+ Retail Panels
🔥 5 Days of Fixed Ops Strategies
🎟️ 100% FREE

🚨 Register now at FixedOpsRoundtable.com

09/09/2026

vAUTO AND UVEYE - THE NEW ERA OF VEHICLE INSPECTIONS
What happens when you bring together vAuto, UVeye and a forward-thinking Audi retailer for one conversation?

You get a fascinating look at where automotive retail is headed NEXT.

Join Patrick Janes of vAuto, Stephan Gronberg of Audi Jacksonville, and Michelle Melecio Taylor of UVeye with Ted Ings and Sarah Vantine of the Fixed Ops Roundtable® as they dig into the technology, data and AI-driven tools changing the way dealerships operate.

From vehicle acquisition and appraisal to automated inspections, Fixed Ops opportunities and the customer experience, this is a conversation dealers won’t want to miss.

And there’s MUCH more coming! �

� Fixed Ops Roundtable® Back to School Week
� September 21–25
� 225+ Expert Speakers
� 80+ Retail Panel Discussions
� 5 Big Days
� 100% Virtual
� 100% FREE

The technology is changing. The playbook is changing. It’s time to get back to school.

� Register FREE at FixedOpsRoundtable.com

Please DM Angie Pascotto for event details

09/09/2026

🔥 WHERE DOES THE JOURNEY OF A BG CAN BEGIN?

During our visit to BG Products, Inc. in Wichita, Isabella Stephens of Northwood University caught up with Mark Chalfant for a closer look at the depalletization station, better known as “Sir Cans A Lot.”

Running at roughly 300 cans per minute, this station is one of the first steps in the can’s journey through the BG manufacturing process. Mark walked us through how the cans move from this point into the next stages of production and gave us a better understanding of the scale and efficiency behind the operation.

🎥 See the FULL BG Products Tour during Fixed Ops Roundtable® BACK TO SCHOOL WEEK, September 21–25.

🎤 200+ Industry Expert Speakers
🚘 80+ Retail Panels
🔥 5 Days of Fixed Ops Strategies
🎟️ 100% FREE

🚨 Register now at FixedOpsRoundtable.com

09/09/2026

� ED ROBERTS: LEADERSHIP. CULTURE. FIXED OPS. NO FILTER.
Ed Roberts, GM & COO of Bozard Ford Lincoln and Anchor of the Ted Ings' Fixed Ops Roundtable®, sits down with Ted Ings for a conversation built around what’s happening RIGHT NOW in retail automotive—and what dealers need to be thinking about next.
Ed brings the perspective of an operator who lives it every day: leadership, culture, people, process, technology, the customer experience, and building a Fixed Ops operation that performs.

This is just a preview of what’s coming during Fixed Ops Roundtable® BACK TO SCHOOL WEEK— September 21–25! ��

� 225+ Expert Speakers
� 80+ Retail Panel Discussions
� 5 Big Days
� 100% Virtual
� 100% FREE
Fixed Ops is the curriculum. The industry is the classroom. And class is about to begin.

� Register FREE for at FixedOpsRoundtable.com

Please DM Angie Pascotto for event details

Sarah Vantine Shon Kingrey Natasha Fay Cox

09/09/2026

🔥 THE PART OF BG PRODUCTS YOU DON’T USUALLY GET TO SEE

During our visit to BG Products, Inc. in Wichita, Kansas, Isabella Stephens of Northwood University caught up with Senior Plant Manager Kory Tilley and figured out what excites him most about The Fixed Ops Roundtable getting a behind-the-scenes look at BG!

From the people and processes to the systems that keep everything moving, the operations side of BG Products is a huge part of what makes the company run.

🎥 See the FULL BG Products Tour during Fixed Ops Roundtable® BACK TO SCHOOL WEEK, September 21–25.

🎤 200+ Industry Expert Speakers
🚘 80+ Retail Panels
🔥 5 Days of Fixed Ops Strategies
🎟️ 100% FREE

🚨 Register now at FixedOpsRoundtable.com

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