09/14/2026
AI can make your team lonelier. Or it can make them more connected. Same technology, opposite outcomes, and the difference is not the tool.
A 2023 study in the Journal of Applied Psychology tracked employees across four countries and found more frequent AI interaction linked to greater loneliness, along with insomnia and increased drinking after hours.
But Gensler's 2026 survey of over 16,000 office workers found the opposite pattern among heavy AI users.
Stronger team relationships. Not weaker.
Here is the difference.
The isolated teams let AI absorb the time it freed up into more output. The connected teams had leaders who redirected that time toward learning and people instead.
AI does not decide which way your team goes. Leadership does.
That same 2023 study found something easy to miss. AI use also increased people's need for social connection, which showed up as more helping behavior toward coworkers.
The pressure that isolates people is the same pressure that can make them reach out, if someone is paying attention.
https://greatresultsteambuilding.net/ai-and-loneliness-at-work/
You cannot automate trust.
But you can decide what happens with the time you get back.