Customer Contact Week

07/30/2026

Only 24 hours left to buy two passes to this year's for the price of one! Click the link below and hurry while supplies last!

https://www.customermanagementpractice.com/ccw/nashville/registration/

Our BOGO deal ends this Friday! Register at the link below today to get access to the expo hall, content stages, networking events, and our exclusive app for you and a colleague!

https://www.customermanagementpractice.com/ccw/nashville/registration/

07/29/2026

A great customer experience doesn't begin with a slogan. It begins with a culture that every employee believes in and brings to life.

This CX Dive article highlighted key takeaways from a thought-provoking session at this year's , where industry leaders discussed why authentic CX starts with leadership, employee buy-in, meaningful training, and accountability. The most important of these insights? The organizations delivering exceptional customer experiences are the ones that empower their people to make those brand promises a reality.

Read the full article here:

Organizations that confuse slogans for values or fail to punish bad behavior can see their CX efforts fall short, leaders said at a CCW Las Vegas panel.

07/27/2026

Our BOGO deal ends this Friday! Register at the link below today to get access to the expo hall, content stages, networking events, and our exclusive app for you and a colleague!

https://www.customermanagementpractice.com/ccw/nashville/registration/

07/23/2026

Meaningful conversations happen when the right leaders are in the room.

Join us in two weeks at the CCW Executive Exchange in Chicago, where senior customer contact and CX executives come together for curated peer discussions, strategic insights, and high-value networking designed to tackle today's biggest business challenges. Beyond the meeting room, attendees will enjoy exclusive networking experiences, including a Second City Improv Dinner & Show and a Chicago River Cruise!

Request your invite at the link in the comments and join us for an executive experience unlike any other.

07/22/2026

Cheers to the schedule, now live for your viewing pleasure at the link below!

https://www.customermanagementpractice.com/ccw/nashville/schedule/

Side note: Don't the glasses in the pic look exactly like the emoji? 🥂

07/15/2026

The future of customer service isn't about having the most advanced technology. It's about using technology to create experiences that are faster, easier, and more human.

In his latest Forbes article, CCW keynote speaker Shep Hyken reflects on his biggest takeaways from , exploring why every customer interaction is an opportunity to build trust and reduce friction in an AI-powered world. The message is clear: the companies that will lead tomorrow are the ones that combine innovation with empathy.

Read the full article at the link in the comments to dive deeper into Shep's insights.

07/14/2026

Here’s what attendees had to say about 2026…

Collaboration, leadership, critical thinking, customer experience strategy, and more. Together at CCW Vegas, we took another significant step towards reinventing our industry.

Comment with your own thoughts below!

07/13/2026

The brochure is out now! Download it at the link below!

https://www.customermanagementpractice.com/ccw/nashville/ccw-nashville-brochure/

07/09/2026

"Stop doubting yourself. Let other people do that for you."

Our dear friend Lisa Vanderpump shared her experience and how she turned ambiance into a multi-million-dollar brand in this article from The Blast.

Click here to read the full piece:

If there’s one thing Lisa Vanderpump knows how to serve, it’s a perfectly curated experience with a side of cheeky humor.