02/15/2019
Shelter Social Club is a rapidly growing hotels, management and hospitality company focused on branding a portfolio of well-appointed lodging properties across California.
SSC blends consistency of quality and distinctive guest services to produce a vibrant
leisure experience at each of its properties. We seek to connect with our guests on a more authentic level than the typical hotel brand and in relatively unique locations.
Shelter Social Club is currently seeking motivated candidates who understand our the ethos of our mission to create a truly one-of-a-kind experience. A non-traditional brand with an emphasis on the creative community, we view our properties, our team, and our community as family. We are looking for individuals who are professional, but who possess an approach and philosophy in line with the culture we have implemented into our brand. Our outlook on hospitality is to create an experience, rather than just a place to stay. We curate and host music, art, and craft events as our way of advertising and connecting to a fun demographic of people who are hunting and seeking what's new and next in leisure travel. Our goal is to stay ahead of hospitality trends while maintaining our authenticity in the ways we communicate our aesthetics, branding, and services.
Duties:
* Greet Guests with positive and engaging attitude, in line with brand standards:
initiate casual and friendly conversation, treating all guests essentially like friends and family (ones that you like). This applies to all written correspondence as well.
* Answers phones and responds to all voicemails during the shift.
* Checks email frequently throughout the shift; responds or immediately forwards to appropriate parties.
* Take reservations via phone, email, fax, in-person, or through third party reservation systems.
* Handles all check-ins or check-outs.
* Keep desk and lobby area clean, presentable, and photo-shoot ready at all times.
* Inform and educate guests about local activities, attractions, restaurants, bars, etc.
* Inspect interior and exterior of property, communal areas, rooms, parking lot, trash cans, etc. are clean and presentable at all times.
* Report any property issues needing to be addressed right away, by making maintenance, housekeepers, or upper management aware as soon as possible or, if applicable, resolving at the front desk level.
* Ensure appropriate music that meet brand standards is on in the lobby and communal areas at all appropriate times.
* Handle guest issues effectively and promptly.
* Sell rooms at the highest rates possible and work hard to increase occupancy on a daily basis by selling rooms whenever possible through all extranet systems available to the property.
* Be self-sufficient as you work at the desk more often than not.
* Coordinate with housekeeping and maintenance to ensure property looks and functions its best at all times (this is one of the most important aspects of this position)
* Complete room checks for all incoming reservations daily; prep rooms so that they are in perfect condition before guest arrivals; check notes in each reservation to ensure special requests, rollaway, etc. are accommodated.
* Send daily reports to management staff at the end of each night with thorough and accurate information about guests and transactions. This includes but is not limited to reasons for all refunds, approvals for room comps and discounts.
* Coordinate correspondence between morning staff and night staff
* Secure management approval prior to approving discounts or comps.
Job Type: Full-time
Experience:
hospitality: 1 year (Preferred)
