Matt Heller - Performance Optimist

Matt Heller - Performance Optimist Dynamic and engaging speaker who builds confidence, courage and awareness in leaders of all experien

Building better leaders in the attractions business, author of the Myth of Employee Burnout, host of

05/26/2026

I saw a kid in a store have an absolute meltdown the other day. Screaming, tears, the works.

That is, until he saw his Mom and everything was okay.

His Mom was not more than a few feet away, but he lost eye contact for a few seconds, panicked, and let the whole world know it. Who can blame him?

What struck me was the utter calm he displayed when he realized everything was okay.

It made me wonder... how often do we as adults face danger, anxiousness, or fear, in any number of scenarios, but instead of voicing it so we can get over it, we hold it inside? Then the next time it happens we compound the problem by holding it again.

Only when we get to our breaking point do we finally let things out, but at that point it's likely an overblown reaction, and likely impacts the wrong people at the wrong time.

Could we learn something from this toddler? Could we learn that maybe the more healthy action is to deal with that fear, anxiousness or danger right away so we can return to our sense of calm?

I am not suggesting screaming and tears, but there has to be some release of the energy we're feeling.

When I was working at a park, my go-to energy release was to go interact with the guests. Nothing changed my mood (for the positive) AND calmed me down more than interacting with guests. For me, helping other people enjoy themselves is a natural mood elixir.

What I should have also done was have a conversation with the people that made me feel anxious and stressed. But I didn't, because that was scary, too.

If my conversations with a plethora of leaders is any guide, I wasn't alone. Avoiding the tough conversations is a phenomena that plagues even some of the most seasoned leaders.

But it doesn't have to be that way. Here are some tips for having the scary conversation:

Take a deep breath. Recognize that this is what has to be done. It's what a leader does.

Remember that the long-term outcome will be more worth it than the temporary apprehension

Think about what you want to say but don't get hung up on it. Say it. Get it out there. It won't be perfect. The idea is to get the ball rolling. You can make sure it stays on course once it's moving.

Once you get it out there, and you realize the scenario wasn't as scary as you thought AND that now you are on your way to solving the actual problem, your calm will return.

It's like seeing your Mom and forgetting that any of the scary things even exist.

If you are in a situation like this you are trying to navigate, hit me up. I am happy to help! If you need more ongoing support and guidance, consider signing up for a Mastermind program this Fall!

Thanks for reading!

Matt

407-435-8084

[email protected]

performanceoptimist.com

Seven days from TODAY!POC YOUniversity Summer School will kick off on May 25, 2026 our first lesson!  This is also the L...
05/18/2026

Seven days from TODAY!

POC YOUniversity Summer School will kick off on May 25, 2026 our first lesson! This is also the LAST DAY to enroll yourself or your teams!

POC YOUniversity Summer School is THE development opportunity for frontline leaders to continue to build their skills WHILE running the operation!

If you didn't think that was possible, just you wait!

Learn more and enroll: https://www.performanceoptimist.com/poc-summer-school

If you are thinking of enrolling in POC YOUniversity Summer School (or enrolling your team), I don't want to scare you, ...
05/14/2026

If you are thinking of enrolling in POC YOUniversity Summer School (or enrolling your team), I don't want to scare you, but...

Registration closes on May 25. That's also the day that the program begins. When one door closes...

Here's the link. You know what you need to do!

https://www.patreon.com/4443283/join

Ever wonder what happens during one of those private group coaching calls...The Mastermind Chronicles highlights the ins...
04/24/2026

Ever wonder what happens during one of those private group coaching calls...

The Mastermind Chronicles highlights the insights and takeaways from recent group coaching calls, without breaking the confidence of the members.

Get more from Matt Heller - Performance Optimist Consulting on Patreon

School's OUT for summer.... not so fast!Are you tired of discussing how to continue to develop your team during the busy...
04/23/2026

School's OUT for summer.... not so fast!

Are you tired of discussing how to continue to develop your team during the busy summer season only to say... maybe we can do it NEXT year??

We've got you covered THIS year!

It's time to rethink in-season development with POC YOUniversity Summer School!

https://www.performanceoptimist.com/poc-summer-school

04/14/2026

As I was getting ready for a 1:1 coaching meeting a few years ago, a thought crossed my mind...

"Sometimes you can have the biggest impact with the smallest audience."

I have truly loved that 1:1 and small group coaching have become a larger and larger part of my business over the years. It's incredibly rewarding to help people find their voice, overcome roadblocks and do things they never thought possible.

For those I have worked with (and am still working with), thank you for the opportunity to serve.

How would you like to sport some FAAAANTASTIC threads AND support a great cause?  You can!!The socks pictured (well, one...
03/30/2026

How would you like to sport some FAAAANTASTIC threads AND support a great cause? You can!!

The socks pictured (well, ones that look just like them) are yours for the low low price of $25! That keeps your toes toasty AND helps the amazing people at Give Kids the World, since all profits will be donated to them!

So click the link below and get yours TODAY!!
https://www.paypal.com/ncp/payment/AQBMFK8TE8PF8

08/22/2025

Only click this link IF... -

What am I talking about? It’s the one, the only, 6-month, cohort-based, super-duper, triple-flanged, highly-anticipated, never duplicated leadership development program that will help you build CONFIDENCE, handle CONFLICT, and COMMUNICATE with more authority.

How do you like your SPAM? -
07/31/2025

How do you like your SPAM? -

It gives me a chance to hype the one-and-only SPAM Museum in Austin, MN. I am proud to say I’ve been there and highly recommend a visit!

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Hendersonville, NC

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