08/14/2026
ROMPERS: Earlier today the hotel found a glitch in the IHG booking system for the resort that allowed several rooms to be booked that were not available. Mostly Suites. We've done our best to reassign those reservations to other rooms but unfortunately there are no suites available, and never should have been.
Before sales start we pull the suites out of the system to set aside for staff, performers, and volunteers so we take up as few rooms as possible. The glitch somehow put all of them back into the system and allowed them to be booked over and over... Everyone who booked a suite will still be getting a room at the discounted price, it just wont be a suite. I'm sorry.
I know this is upsetting. If it were me I'd be mad too. I'm very disappointed in the whole situation. Please understand this isn't the fault of the staff here, this was a glitch on IHGs side. We only realized something was wrong when people started showing up and the system here had completely different rooms from what they booked.
If you have any questions or concerns feel free to reach out to the front desk (909) 866-3121. Be gentle, they've had a terrible day. So have I. I just want everyone to have a great time up here and we're getting off with a bad start for some of you. I sincerely apologize.