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Monday 9am - 5pm Tuesday 8:30am - 5pm Wednesday 8:30am - 5pm Thursday 8:30am - 5pm Friday 8:30am - 5pm

The Connect Expo Series

Name: The Connect Expo Series
Address: 285 Andrew Young International Boulevard NW, Atlanta, GA, 30313, US
Telephone: +12025053846

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The Connect Expo Series

The Premier Event for CX, AI, Cloud, and Digital Innovation

07/16/2026

🚨 Keynote Speaker Announcement 🚨

We’re excited to announce that Tina Zhao will be taking the keynote stage at The Connect Expo Series, Atlanta!

Tina Zhao is the Director of Applied AI and Engineering at BlackRock, where she leads the advanced AI solutions team. Her work sits at the cutting edge of generative AI and machine learning, driving innovation in trading, investment management, and financial operations.

With over 13 years of experience in quantitative modeling and analytics, Tina has held influential roles at leading financial institutions including Freddie Mac, Bank of America, Truist, and Capital One. She brings deep expertise across trading, banking, consumer finance, and risk management—making her one of the most exciting voices in AI in finance today.

Join us as Tina shares insights on how AI is transforming financial services and shaping the future of investment strategy.

📍 Georgia World Congress Center | September 9 - 10.

07/14/2026

🚨 Keynote Speaker Announcement 🚨

We’re excited to welcome Ube Urban as a keynote speaker at The Connect Expo Series, Atlanta!

Hawaiian-born designer and creative leader, Ube Urban, thrives at the crossroads of curiosity, strategy, and human-centered design. Known for his distinctive style and love of storytelling, he builds digital experiences that feel intuitive, engaging, and meaningful. With experience across UX, CX, and product design, Ube transforms complex problems into clear solutions while mentoring teams to grow and innovate. His work reflects a dedication to empathy, collaboration, and experiences that delight customers, making design not just functional but memorable.

Join us as Ube shares his perspective on creating powerful, user-centric experiences that drive real results.

📍 Georgia World Congress Center | September 9 - 10.

07/09/2026

🚨 Keynote Speaker Announcement 🚨

We’re excited to welcome Brian Powers as a keynote speaker at The Connect Expo Series, Atlanta!

Brian brings over 25 years of global experience in customer experience (CX), with a career spanning consulting, technology, and executive leadership. He began his journey at Accenture as a call center technology consultant and went on to lead Professional Services at NiCE, building deep expertise in CX technology and operations.

As Chief Customer Experience Officer at Likewize, a Dallas-based fintech, Brian led over 1,000 agents across 10 call centers—successfully deploying chatbots and voicebots while increasing NPS by an impressive +31 points. Today, he leads CX solution delivery for Foundever’s BPO clients, helping organizations elevate their customer experience at scale.

Join us as Brian shares practical insights on leveraging CX technology, automation, and operational excellence to drive measurable results.

📍 Georgia World Congress Center | September 9 - 10.

07/07/2026

🚨 Keynote Speaker Announcement 🚨

We’re delighted to announce that Jim Tincher will be joining us as a keynote speaker at The Connect Expo Series, Atlanta!

Jim Tincher, CCXP, is the CEO of Heart of the Customer and a leading expert in connecting customer experience (CX) to real business growth in B2B organizations. He works with leadership teams to move beyond traditional satisfaction metrics and focus on measurable outcomes like share of wallet, retention, and profitable growth.

Through his work, Jim helps organizations build operational leading indicators that accurately predict customer behavior—turning insights into action and driving tangible financial results. He has led extensive research initiatives, including executive interviews and large-scale customer studies, and is an active leader within the Customer Experience Professionals Association (CXPA).

Jim is also the author of Do B2B Better, and has partnered with organizations across manufacturing and services to transform customer signals into meaningful business impact.

Don’t miss Jim’s keynote as he shares how to turn customer experience into a true growth engine.

📍 Georgia World Congress Center | September 9 - 10.

07/02/2026

🚨 Keynote Speaker Announcement 🚨

We’re excited to announce that Prashant Yadav will be joining us as a keynote speaker at The Connect Expo Series, Atlanta!

Prashant Yadav is a seasoned technology and product executive with over 20 years of experience building high-scale data and AI platforms at leading organizations including AWS, Adobe, and Ford.

He has led global teams at the intersection of customer data, identity resolution, real-time personalization, and enterprise AI—focusing on systems where reliability, governance, and trust are critical to driving business outcomes.

Prashant brings a powerful perspective on how organizations can harness data and AI responsibly while delivering scalable, customer-centric innovation.

Don’t miss his keynote as he shares insights on building trusted, high-performance AI systems in today’s data-driven world.

📍 Georgia World Congress Center | September 9 - 10.

06/30/2026

🚨 Keynote Speaker Announcement 🚨

We’re proud to announce that Skanda Vivek will be joining us as a keynote speaker at The Connect Expo Series, Atlanta!

Skanda Vivek is a Senior AI Scientist at Intuit, where he is building production-grade agentic systems serving millions of customers.

With deep expertise across AI, data science, risk intelligence, and applied research, Skanda brings a strong perspective on how intelligent systems are moving from experimentation into real-world enterprise use.

Previously, he was a Senior Data Scientist on the Risk Intelligence team at OnSolve, where he developed AI-based algorithms for rapidly detecting critical emergencies through big data.

He has also served as an Assistant Professor and Postdoctoral Fellow at Georgia Tech, with work published in multiple scientific journals and featured by major outlets including the BBC and Forbes.

Alongside his industry and academic work, Skanda teaches AI courses with O’Reilly and holds a PhD in Physics from Emory University.

Join us as he shares insights on the future of agentic AI, production-ready systems, and how businesses can build intelligent technology that delivers real impact at scale.

📍 Georgia World Congress Center - 9th & 10th September

06/25/2026

🚨 Keynote Speaker Announcement 🚨

We’re excited to announce that Sreekanth Gopi will be joining us as a keynote speaker at The Connect Expo Series, Atlanta!

Sreekanth is a generative AI builder, Top Prompt Engineer, and the recipient of the Global Pioneer in Generative AI & Enterprise Innovation Award 2026 from IAOTP, as well as the 2025 AI Innovator Award.

As the founder of NeuroHeart.ai, he is pioneering the intersection of biometrics and AI to deliver deeply personalized mental wellness solutions.

Recognized as a Top 30 Global AI Trailblazer and featured on Times Square billboards, Sreekanth brings a unique founder-operator perspective on building AI systems that users can genuinely trust and rely on. His work focuses on the evolution from prompt-based tools to agentic AI systems capable of reasoning, adapting, and acting within real-world workflows.

With a background spanning engineering, computer science, and product development, alongside research presented at IEEE, ASEE, and FIE, Sreekanth offers practical insight into what it takes to move from impressive demonstrations to scalable, user-centered AI products.

Join us as he explores the rise of autonomous agents and what this transformation means for how we work, make decisions, and live.

📍 Georgia World Congress Center
📅 September 9–10, 2026

06/22/2026

🚨 Keynote Speaker Announcement 🚨

We’re thrilled to announce that Mohammed Siddiqui will be joining us as a keynote speaker at The Connect Expo Series, Atlanta!

Mohammed Siddiqui is the Director of Cloud and AI at Microsoft, where he leads strategic customer engagements to help organizations accelerate their digital transformation using Azure and AI. His work focuses on cloud migration, modernization, and AI adoption across industries including manufacturing, retail, and life sciences.

With a strong background in cloud architecture, SAP on Azure, and DevOps, Mohammed has helped enterprise organizations unlock measurable business value through innovative, scalable solutions.

A graduate of the Georgia Institute of Technology, Mohammed also holds multiple industry certifications, including Microsoft Certified: Azure Administrator Associate and Azure for SAP Workloads Specialty. In addition, he serves as Influence Council Chair for the SAP Users’ Group (ASUG), demonstrating his passion for community leadership and collaboration.

Don’t miss Mohammed’s keynote as he shares insights on driving real-world impact with cloud and AI.

📍 Georgia World Congress Center - 9th & 10th September

04/20/2026

Turn your CX strategy into a growth engine.

At the Connect Expo Series, discover:
• Smarter, more connected customer journeys
• Scalable solutions powered by AI and cloud
• Real-world strategies delivering measurable CX results

👉 Take the next step. Register today!

https://www.customerconnectexpo.com/registration

04/14/2026

72% of enterprises are already using AI in customer experience.

And the impact is measurable:

📈 +45% retention
⚙️ +38% efficiency

AI is no longer just chatbots.

It is driving predictive journeys, real-time decisions, and autonomous service.

By 2029, up to 80% of common customer issues could be resolved by AI.

👉 CX is shifting from reactive support to proactive, AI-driven experiences.

The question is, are you leading that shift or reacting to it?

Address

285 Andrew Young International Boulevard NW
Atlanta, GA
30313

Opening Hours

Monday	9am - 5pm
Tuesday	8:30am - 5pm
Wednesday	8:30am - 5pm
Thursday	8:30am - 5pm
Friday	8:30am - 5pm

Telephone

+12025053846

Website

https://www.customerconnectexpo.com/

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