CRM Contact Centre Awards

06/05/2026

Final reminder before the window closes!!

Are you entering the 2026 CRM Awards… or leaving it to chance?

The highest-performing contact centres don’t wait for judging to begin. They prepare early, identify gaps, and strengthen performance before submissions are reviewed.

Our Pre-Audit Reporting Service gives your team a clear advantage by showing exactly where improvements can be made before the official audits start.

In a short timeframe, you’ll gain:

• A clear picture of your current performance

• Fast insight into gaps and opportunities

• Practical actions to strengthen your awards entry

When it comes to recognition, the difference is often in the details.

Don’t leave your results to luck!

Secure your pre-audit now and give your team the best possible shot at CRM Awards success.

To request reports or learn more: [email protected]

11/02/2026

Are you ready to turn your next CRM Awards entry into a winner?

This is your final chance to secure tickets to the CRM Awards Winners Showcase Lunches — and seats are almost gone.

Hear directly from past winners, learn what truly impresses judges, and walk away with practical strategies, industry trends, AI insights, and capability-building tips you can apply immediately.

Event details

• Auckland – Maritime Room | Thu 19 Feb | 11:30am–2:30pm

• Wellington – Rydges | Fri 27 Feb | 11:30am–2:30pm

• $89 + GST (includes buffet lunch & refreshments)

In partnership with COPC Inc. & Skills Institute

🎟️ Limited places — book now!

Contact us at [email protected]

27/01/2026

Less than a month to go: CRM Awards Winners Showcase Lunches! 🏆

Are you ready to unlock the secrets to award-winning CRM strategies?

Join us for an exclusive opportunity to hear directly from past CRM Contact Centre Awards winners, gain invaluable insights, and network with industry leaders over a premium lunch experience.

This is your chance to get practical tips for the 2026 Awards and learn about the latest trends that are driving success. Don't miss out on these essential events!

Event Details:

📍 Auckland: Maritime Room | Thursday 19 February | 11:30am–2:30pm

📍 Wellington: Rydges | Friday 27 February | 11:30am–2:30pm

Tickets: $89 + GST per person (includes buffet lunch and refreshments)

This year’s showcase goes beyond inspiration. In partnership with COPC Inc. and Skills Institute, you’ll gain insight into the strategies shaping high-performing contact centres in 2026 and beyond

Spaces are limited, so secure your spot today and get ready to elevate your CRM game!

To book your tickets, please email me at [email protected]

21/12/2025

As we wrap up another big year, we’d like to wish you a very Merry Christmas 🎄 and a Happy New Year 🎉

The support from the Contact Centre industry in 2025 has been nothing short of incredible. From our clients and partners to sponsors and supporters – thank you for being part of such a passionate, collaborative community.

This year’s CRM Contact Centre Awards were truly outstanding 🏆 - celebrating excellence, innovation, and leadership across our industries in New Zealand.

Congratulations again to all our winners, and thank you to everyone who helped make the CRM Awards such a success.

We’re already excited for what 2026 will bring!!

Wishing you a joyful festive season, a well-earned break, and a successful year ahead 🎄✨

Andrea Ross – Skills Group
Elizabeth Taylor –
Derek Good – LearningPlanet
Jeff Tennant – Verint
Giles Potter – Great Outcomes AUS / NZ
Richard Winterburn –



Laurie Smith

21/10/2025

2 Days to Go! 🎉✨

The excitement is building for the CRM Contact Centre Awards 2025!

Get ready for an unforgettable evening of celebration, recognition, and Moulin Rouge magic.

Date: Friday, 24 October 2025

Venue: Hilton, Auckland (147 Quay Street, Auckland Central)

Theme: Moulin Rouge

Time: 6:30 PM – Midnight

A huge thank you to our incredible sponsors — Randstad, Skills Group, LearningPlanet, Verint, , and Great Outcomes for making this event possible.

We can’t wait to celebrate with you all on the night! 🥂

06/10/2025

It’s official — another sold-out awards ceremony for this year’s CRM Contact Centre Awards! ✨

For those with tables of 10, these can be extended to 11 seats. However, tables already set at 11 cannot be increased further. If you’d like to join the waiting list or request individual tickets (which we may be able to accommodate), please reach out to me via email ([email protected]).

📅 Date: Friday, 24 October 2025
📍 Venue: Hilton, Auckland (147 Quay Street, Auckland Central)
🎭 Theme: Moulin Rouge
🕡 Time: 6:30 PM – Midnight

A big thank you to our sponsors: , Skills Group, LearningPlanet, Verint, , and Great Outcomes AUS / NZ

We can’t wait to celebrate with you all on the night! 🥂

21/08/2025

AI is transforming customer service - and it’s time to recognise the organisations leading the way.

We’re inviting senior contact centre leaders, CX managers, and industry experts to help shape a brand-new award in the 2025 CRM Awards:

🏆 Excellence in AI for Contact Centres.

Why get involved?

> Review and refine our initial award framework

> Share what makes AI implementation truly exceptional

> Help define fair, relevant criteria for all organisations

> Collaborate in a one-hour online session

📅 When: Wednesday, 3 September, 11:00 AM (online)

Your insights will directly influence the award’s criteria, ensuring it’s credible, meaningful, and focused on great customer outcomes powered by smart technology.

✨ As a thank you, participants receive early access to the final criteria + a complimentary AI readiness consultation for their organisation.

This is your chance to help shape how New Zealand recognises AI excellence in the contact centre industry.

💡 Interested in joining the session? Email Laurie Smith at [email protected] or Richard Winterburn at [email protected] to secure your spot!

30/07/2025

Ready to put your contact centre in the spotlight?

Join us tomorrow, Friday, August 1st, from 12:30–1:30pm for a fast-paced, high-value webinar created for contact centre leaders who want to build stronger teams, improve performance, and gain industry recognition.

You’ll hear from leading organisations, including:

CRM Contact Centre Awards with Laurie Smith – Discover how to get your team involved and grow recognition through one of the most respected awards in the industry.

Skills Ignite – Boost motivation and performance with practical work-based qualifications.

LearningPlanet – Tap into instant-use microlearning strategies to upskill your team fast.

Randstad New Zealand – Hear what candidates really want and how to attract top talent in today’s market.

Don’t miss this opportunity to get inspired, get equipped – and get recognised.

👉 Register now and join us tomorrow:

A unique opportunity to enhance your toolkit for building productive, engaged, and high-performing teams.

20/07/2025

CRM Awards Prep Just Got Easier! 🎉🏆

If you're gearing up to enter the CRM Awards this year, we've got something to make the process smoother.

🎥 We’ve bundled together 16 targeted training videos - from phone and email to live chat and social media - all designed to help your teams shine in the award criteria.

If you already have access via LearningPlanet, we’ve created a hyperlinked PDF to make navigation a breeze. Just click and go! https://1drv.ms/b/c/ee23d9b54c5c77c2/EczCvVPW2oVCm6W1XzMJ8cgB6Jh9fKNDZU6zfacvaCtgJg?e=LD43eX

This resource is perfect for reviewing with your team, refreshing key skills, and gaining that extra confidence before the judging starts! We hope you find it helpful as you prep to bring your best to the awards.

If you have any questions or need help with logins, feel free to reach out—we’re here to help.

🍀 Good luck, and go for the diamond!