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Informazioni di contatto, mappa e indicazioni stradali, modulo di contatto, orari di apertura, servizi, valutazioni, foto, video e annunci di Quis19, Evento, Roma Tre University – Department of Business Studies, Roma.

The main theme of the conference is “Service Innovation and Education in the Twin Transition: A Path to Digital and Sustainable Transformation.QUIS19 will take place during June 3-6, 2025 at Roma Tre University Dep of Business Studies, Rome, It

01/06/2025

🎤 QUIS19 – Final Plenary Keynote Reveal (Part 2)

We are excited to reveal two more outstanding keynote speakers who will take part in the closing roundtable of QUIS19!

📅 On June 6th, the final plenary will host a strategic roundtable discussion featuring leading editors and scholars in service research, who will reflect on today’s societal transformations and co-define future research trajectories. Special attention will be given to how artificial intelligence and sustainability are reshaping the service research agenda, academic publishing, and the real-world impact of scholarly work.

🌟 Here are the two new thought leaders joining the roundtable:

🔹 Mark Scott Rosenbaum, Ph.D.
Professor of Marketing and Captain at The Citadel (USA), Dr. Rosenbaum is Co-Editor of the Journal of Services Marketing and a three-time Fulbright scholar. Internationally recognized as a pioneer in Transformative Service Research, his work focuses on how services can improve lives and society. With broad academic leadership and global teaching experience, he brings a powerful vision to the future of the field.

🔹 Florian Wangenheim
Professor of Technology Marketing at ETH Zurich, and Co-Editor of the Journal of Service Research, Professor von Wangenheim is a leading voice in the application of AI in service contexts. His recent work explores transformer-based architectures, adaptive voice assistants, and human-machine interaction. He also serves as Chair of an ERC Starting Grant panel and Director of the ETH/HSG Executive MBA program EMBA-X.

💥 These distinguished speakers will join a powerful roundtable that will close with insight, vision, and direction for the future of our field.

29/05/2025

🎤 QUIS19 – Final Plenary Keynote Reveal

We are thrilled to reveal the first three keynote speakers who will take part in the roundtable of QUIS19 on June 6th.

Together, they will reflect on major societal transformations and co-define future research trajectories, with a special focus on how artificial intelligence and sustainability are reshaping the service research agenda, academic publishing, and the impact of our work on society.
Here are the first 3 thought leaders joining the roundtable:

🌟 Linda Alkire
Vicki L. West Excellence Endowed Professor and Director of the Center for Professional Sales at Texas State University, Dr. Alkire is also Co-Editor-in-Chief of the Journal of Service Management and a member of the AMA Academic Council. Recently named 2024 Emerging Service Scholar by AMA SERVSIG, she focuses on human-centered solutions to complex societal issues through technology and policy.

🌟 Sertan Kabadayi
Professor of Marketing and Joseph Keating, S.J. Distinguished Professor at Fordham University, Dr. Kabadayi is also Co-Editor-in-Chief of the Journal of Service Management. His research addresses refugee well-being, consumer vulnerability, and inclusive service systems, making a key contribution to Transformative Service Research.

🌟 Professor Rebekah Russell-Bennett
A global leader in services and social marketing, Professor Russell-Bennett is the founding editor of the Journal of Social Impact in Business Research and Associate Dean Research at the University of Canberra. With over 300 publications and collaborations with 65+ organisations, her research delivers measurable real-world impact.

💥 More names coming soon — stay tuned!

26/05/2025

We are pleased to announce that Professor Jochen Wirtz, Vice Dean of MBA Programmes and Professor of Marketing at NUS Business School, National University of Singapore, will deliver a keynote at QUIS19.

A leading authority in services marketing and management, Professor Wirtz has published over 200 academic articles and authored more than 20 books, translated into over 26 countries with over one million copies sold. His latest book is the Amazon #1 best-seller “Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business Work, and Life” https://www.researchgate.net/publication/389845606_Agentic_Artificial_Intelligence_Harnessing_AI_Agents_to_Reinvent_Business_Work_and_Life

He has received over 60 international awards throughout his career, including the prestigious Christopher Lovelock Career Contributions Award from the American Marketing Association. He is also an active management consultant and advisor to several start-ups, contributing his expertise in strategy, innovation, and customer-centricity.

Further details about the event are available at 👉 https://www.quis19.eu/ 🎉

24/05/2025

✨ Social Programme Highlights – Conference!
We are excited to welcome all participants to a series of unforgettable evenings:
🍸 June 3 | Welcome Cocktail
Join us from 5:30 PM to 8 PM at the of Università degli Studi Roma Tre (Via Ostiense 133 😎, a striking symbol of contemporary architecture and urban renewal. This will be the perfect opportunity to meet fellow delegates and kick off the conference with drinks and light refreshments in a unique and vibrant setting.
🍽️ June 4 | Cocktail and Light Dinner at Maio Restaurant
Enjoy a refined culinary journey on the top floor of La Rinascente with stunning rooftop views of . Surrounded by iconic monuments, this elegant venue offers a fusion of Italian and international flavours in a stylish, panoramic atmosphere.
🏛️ June 5 | at Villa Piccolomini
Experience tradition and charm at Villa Piccolomini, near the Gianicolo Hill. Set amidst historic architecture and lush gardens, this magical location promises an evening of great food, conversation, and breathtaking views of the Eternal City.
🚌 Shuttle service from Via Silvio d”Amico and Piazza della Repubblica starts at 7:00 PM. The evening ends at midnight.

We look forward to sharing these memorable moments with you!

22/05/2025

💡 Andrea Benedetti will be joining QUIS19 – The 19th International Research Symposium on Service Excellence in Management as a , in Rome, June 3–6, 2025 🇮🇹

A leading AI Strategy Advisor, Andrea brings deep expertise in data innovation, digital transformation, and business impact. With a background in leadership roles at Microsoft, he now supports major Italian companies in developing responsible and scalable AI and data strategies. 💻

Known for his engaging and visionary style, Andrea is a regular speaker at TEDx and major international forums.

📍 Discover more at www.quis19.eu

MMaria Francesca Renzi@Per Kristensson RROHIT VERMA@Thomas Hollmann

19/05/2025

🎙️ We are honored to announce that Enrico Giovannini will be one of the keynote speakers at !

He will take the stage during the Opening Plenary Session on June 4, 2025

Economist, academic, and leading figure in sustainable development, Professor Giovannini is the scientific director of - The Italian Alliance for Sustainable Development, Full Professor of economic statistics at the University of Rome “Tor Vergata”, and the former Minister of Sustainable Infrastructures and Mobility.

His deep commitment to advancing the , shaping public policy, and driving systemic change makes his voice essential in the conversation on sustainability, innovation, and service excellence.

ASviS - Alleanza Italiana per lo Sviluppo Sostenibile

Dipartimento di Economia Aziendale - Università degli Studi Roma Tre Università degli Studi Roma Tre

16/05/2025

We’re proud to reveal the first keynote speaker for QUIS19!

Luca Fernando Ruini will take the stage on June 4th, 2025, sharing his insights on sustainability and innovation.

As HSE&E Vice President and ESG Supply Chain Leader at Group, Ruini leads strategic initiatives on carbon neutrality, sustainable agriculture, and life cycle assessment.

He served as President of (2020–2023), contributed to EU policies, and has authored numerous publications on systems.

At QUIS19, he will share his vision and experience in social and environmental sustainability projects, drawing from his extensive fieldwork and offering reflections on future developments and trajectories.

03/05/2025

Let’s introduce our final QUIS19 Co-Chair, our Local Chair here in Rome! 🇮🇹✨

Meet Maria Francesca Renzi, Full Professor at the Department of Business Studies, Roma Tre University. She teaches Quality Management and Corporate Social Responsibility, and her research focuses on quality management, service quality, sustainability, and Transformative Service Research in both public and private sectors.

Francesca is currently President of hashtag (Italian Academy of Commodity Science) and has previously served as Vice-Rector of Roma Tre University. She also coordinates the PhD Program in "Consumers and Markets" at the Department of Business Studies and is the co-founder of Iaquis Academy.

She is actively engaged in national and international research projects and serves as research coordinator at Rome Technopole, working on sustainable production and consumption in the digital era.

We’re honoured to have her lead QUIS19.... see you in Rome! 🎉

Dipartimento di Economia Aziendale - Università degli Studi Roma Tre
Università degli Studi Roma Tre
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23/04/2025

🚀 QUIS19 – Author Registration Deadline: April 30! 📅

📣 If your abstract has been accepted, be sure to complete your registration by April 30 to secure your place at the conference and present your work to an international audience of experts.

🔗 Register now at www.quis19.eu

Don’t miss this opportunity!... We look forward to welcoming you to Rome! 🇮🇹

14/04/2025

�� Collaborating Jounals !
We’re proud to announce that the 19th International Research Symposium on Service Excellence in
Management (June 3–6, 2025, Roma Tre University) will feature a dedicated section for
Collaborating Journals! ✨��
�� This initiative aims to spotlight the most outstanding papers presented at the symposium,
offering concrete publication opportunities in top-tier academic journals in the field of Service
Management:
- Journal of Service Management
- Journal of Service Theory and Practice
- of Service Marketing
- Journal of Social Impact in Business Research
- Journal of Quality and Service Sciences
�� A unique chance to advance your research, connect with journal editors and peers from around
the world, and increase the visibility and impact of your work.
�� https://www.quis19.eu/

Indirizzo

Roma Tre University – Department Of Business Studies
Rome

Sito Web

https://www.quis19.eu/

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