02/10/2014
尊敬的參賽者們，
我們認真閱讀了大家的評論，並就此在我們的內部通報會上專門討論。昨日活動在入場和物品寄存點確實存在排隊時間過長的問題。天氣炎熱更是雪上加霜。
作為大會組織者，如何組織活動顯然是我們的責任。在此我們希望就大家關注的問題，簡單闡述一下事件過程。
首先，最主要的問題是昨日超過250名志願者未到場，人手不足造成活動整體運行效率放緩。在過去新加坡站的Run For Your Lives活動中，我們也有考慮到一定數量報名志願者不能出席當日活動的情況，並為此做了預案，但此次情況遠遠超出了大會的規劃預期。因此直接導致了昨日活動現場志願者工作量增加，人力資源調配緊張。在如此困難的情況下，大會依靠全體工作人員的團結努力，志願者的無私奉獻，完成了超負荷的工作任務，使活動能如期舉行。
其次，大會一直用多種方法來儘量解決排隊時間長的問題。包括曾向排隊區分派水或啤酒，調配志願者去人流量大的物品寄存和入場口，臨時加開物品寄存區域等。在確保公平公正的情況下，儘量加速登記流程。大會在現場所派發的水是免費的，活動現場的供應商飲品價格由供應商自行確定。
再次，出於對防風/颱風的考慮，西九龍場地限制安裝臨時性遮陽棚（釘入地面的除外）。大會曾計畫為防止陰雨天氣安裝防雨棚，也最終因場地規定而取消。
同時，我們對因未遵守規則而對其他參賽者造成困擾的Zombies和Runners表示遺憾。活動前一日相關的規則已通過Email，官方網站通知參賽者。昨日，大會也在現場對Zombies再次進行了規則解說，Runners也會在出發前有規則解說。每個站點Zombies和Runners的互動需要現場工作人員的監控，目前大會正在跟醫護隊伍核實此次活動中受傷的參賽者，我們會逐一跟進。
最後，超過13,000人參加了本次活動，很多參賽者一直留到了末日派對的最後一刻。大會在此對我們辛苦工作的志願者們表示感謝，是你們讓本次活動成行。對於不懼炎熱耐心等候，與我們堅持到底的參賽者們，大會向你們表達萬分的感激。
大會曾經組織過多場活動，並且我們希望繼續做下去。本次活動因不可預計因素，未能達到我們以往的高標準活動體驗，對此，我們尋求參賽者的諒解，並希望大家為我們繼續提供寶貴的意見和建議。
如果有其他問題需要跟進解決，請PM聯絡我們。
謝謝
Dear racers,
We’ve read through all the comments and have also conducted our own internal debrief on the event. We acknowledge that the queues were very long yesterday, both to enter the race, as well as for the bag check. This was not helped by the heat yesterday.
As the organisers, how the event was managed is clearly our responsibility. We would like to explain some of the underlying reasons why yesterday unfolded the way it did.
1. The key issue was that more than 250 volunteers did not turn up yesterday, which caused a significant slow-down in all aspects of operations. In RYFL races that we have organised in Singapore, we budget for a certain amount of no-shows, but this was beyond all our planning expectations. This also had the effect of driving up the workload of our volunteers and stretched our manpower very thin. Overall, we were very encouraged by the team-spirit and dedication that the volunteers demonstrated yesterday in the face of a challenging work-load.
2. When we realised that the lines were long, we started distributing water / beer to the queues waiting to get in, as well as re-deployed volunteers to the critical choke-points of the bag-check and entry, as well as opened up a third bag check area. In the balance between being fair to those that had pre-paid vs. speeding up the process, this was one of the trade-offs we had to make. We were distributing the water free, but the $20 / bottle of drink was being sold by our partner vendors who set their own pricing.
3. Due to the area regulations of West Kowloon, no large shelters can be erected unless they are drilled into the ground due to wind/typhoon considerations, so this was an area we had already considered for the wet weather program, but were constrained.
4. We are very sorry about the behaviour of the zombies / runners who caused discomfort to others. As you know, the rules and regulations were disseminated via email and on the website before the race day. Yesterday, the zombies were briefed again on the roles and regulations just before they were dispatched to their stations, and the runners were briefed in every single wave as well. We acknowledge that greater management of zombie/runner interaction needs to be enforced by the ICs at each station. As a consequence of the behaviour, we know that there were some injuries. We are consolidating the details from the medical team and will be following up with every single case going forward.
5. Overall, there were 13,000 people who went through the race and many stayed till the party ended at 9. Thanks again to the volunteers who made this possible, as well as the racers who stayed with us despite the heat and the wait. We would also like to hear from those who had a good time as well.
6. We have organised many races previously, and we intend to keep on doing so. This race was not up to our usual high standards for unforeseen reasons, and for that, we ask your forgiveness. We take all your comments onboard and will improve in future.
Please PM us if there are further issues you would like to follow up on.
