26/06/2026
A lot of letting agents are still rewarding people for being busy instead of being effective.
Someone rushing around all day does not automatically mean they’re adding value to the business.
In fact, some of the biggest bottlenecks inside agencies are created by people constantly reacting instead of following a clear process.
The goal isn’t to build a team that works harder, it’s to build a team that works properly, because once the right structure is in place, the business stops feeling chaotic and starts becoming scalable.