09/09/2026
Front-of-house professionals are central to the guest experience, yet those working in these roles continue to face challenges around recognition, training and progression.
The newly established Front of House Craft Guild aims to tackle these challenges and champion front of house as a professional craft.
In a recent Q&A, Timothy Andrews, host of the Talking Hospitality podcast and communications lead for the Guild committee, discusses the challenges facing front-of-house teams, changing guest expectations, and how employers can attract and retain the next generation of professionals.
Read the full Q&A >> https://eu1.hubs.ly/H0yb4fm0