Smarte Carte UK Ltd

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Smarte Carte UK Ltd

Smarte Carte is a leading supplier of customer facing all in one service solutions in passenger hubs

13/07/2023

Smarte Carte UK Ltd (formerly, Bagport) officially opened its new Baggage Services Desk at Bristol Airport on Thursday 6th June 2023. Smarte Carte have operated at BRS since 2008, where we have supported passengers with their baggage needs before check-in and after baggage reclaim with Luggage Trolley, Mail & Fly, Porter and Bag Wrapping Services.

We are now excited to add Lost Property, Luggage Storage, Bag Weigh, and luggage accessories for retail to our repertoire of services for BRS and its valued passengers.

Smarte Carte UK is part of the Smarte Carte Inc. the global leader in baggage trolley and airport service management with operations in over 110 airports across North America, Canada, Alaska, Australia, New Zealand, Singapore, Sweden and Norway.

We pride ourselves on providing outstanding levels of service, ensuring all passengers have a great experience. We consider every airport and airline we work with to be a partnership and likewise always aim to work in harmony with other business partners within the airport. Therefore, please feel free to stop by, introduce yourself and say hello to our friendly team at our new ‘Baggage Services’ desk located in the main terminal between check-in and arrivals.

14/03/2023

We are excited to see you at Passenger Terminal Expo 2023 in Amsterdam! We will be hosting an exclusive happy hour on Tuesday 3/14 from 5:00-6:00PM. Come by Hall 1 Booth 1211 to say hi and enjoy a cocktail with us.

20/01/2023

Smarte Carte UK the new name and face of Bagport UK. We are excited to announce our rebrand of Bagport UK to Smarte Carte UK showcasing us as the European arm of Smarte Carte Inc. the leader in self-serve luggage trolleys, electronic lockers, strollers and massage chair operations. Our products and operations can be found at more than 2,600 facilities worldwide; including airports, train and bus terminals, amusement parks, waterparks, shopping malls, gyms, zoos, hotels and ski resorts.

21/09/2022

We are delighted to announce that bagport UK Ltd is an accredited Living Wage Employer.

09/09/2022

We are deeply saddened to hear of the passing of Her Majesty The Queen. We extend our heartfelt sympathy to The Royal Family.

22/01/2021

Deliveries to Germany via Express Next Day Service

Due to issues outside of our control, we are unfortunately unable to ship any items to Germany via our ‘Express Next Day Service’ from Monday 25th January 2021.

This is due to ongoing issues our courier provider is encountering with Customs in Germany. We will continue to monitor the situation and provide updates as they are received.

Customers are advised to either arrange collection of items from the our offices at the Airport, contact us directly for an alternative shipping proposal or arrange for their own courier to collect from our offices at the Airport. Contact details for both airports are below:

London Heathrow Airport
Terminal 3
Heathrow Express Building
Hounslow,
TW6 2QF

+44(0)844 824 3115 (UK)
(Calls to this number are charged at 7ppm plus your phone provider's access charge.)

+44(0)203 761 1800 (Itn‘l)

[email protected]

Bristol International Airport
New Terminal
Bristol
BS48 3DY

+44(0)844 824 3103
(Calls to this number are charged at 7ppm plus your phone provider's access charge.)

[email protected]

10/04/2019

Passenger Terminal Expo 2019

At the end of March we exhibited at the Passenger Terminal Expo that took place at The Excel in London. We had a successful three days meeting many interesting people in the industry, exchanging news and ideas as well as explaining the many services we can provide to airports and airlines that help to enhance passenger experience. Thank you to everyone who visited us, we are looking forward to following up with you all.

08/04/2019

Our Bristol Manager, Jane Heinemans, recently attended an awards dinner hosted by Bristol Airport at Bristol Zoo. This event championed the ‘BRS Spirit’ and acknowledged the great work carried out by individuals and teams throughout the airport. Bagport are honoured that our hard working, dedicated manager was invited to attend this event and continue to strive for and promote excellence throughout the whole of our business and the services we provide to our customers. Jane is pictured here with Bristol Airport’s CEO, David Lees and CFO, Jason Clark.

04/09/2018

Say hello to our new helper!

Bagport Bear - Always there.

14/09/2017

We are very happy to announce that bagport UK Ltd has successfully achieved and been accredited for ISO 14001:2015 Environmental Management Systems.

bagport has held numerous accreditations for several years including ISO 9001:2015 Quality Management Systems. Over the past year we have committed ourselves to further improve on quality and to also look to improve beyond our service provision, although this remains a key focus for us.

With a strong vision to improve and adapt to change, we took a natural steer in the direction of looking at our environmental impact. Our strategy and policy goals were developed through a management review and it was agreed to strive forward and aim to achieve a vision of performance in Economic Success – through effective use of resources; Environmental Impact – through reducing our carbon footprint; and Social Responsibility – through respecting people.

Over this past 12 months we have learnt, adapted, overcome challenges and finally, on 31 August 2017, we are very proud to have succeeded in being accredited with ISO 14001:2015 Environmental Management whilst also being re-accredited with ISO 9001:2015 Quality Management.

www.interface-nrm.co.uk

02/02/2017

Did you know?
bagport helps local and international charities by donating items that are unclaimed from its lost property management services. In 2016 a total of 141 boxes of perishable dry food items such as unopened chocolates, biscuits, cakes etc. and toiletries were donated to the Salvation Army and a total of 3,948 pairs of spectacles including prescription glasses, sun glasses, reading glasses etc. were donated to Vision Aid, an international charity dedicated to fighting poverty by transforming access to eye care in developing countries.

Address

6 Ryder Court, Saxon Way East
Corby
NORTHAMPTONSHIRE,NN189NX

Website

http://www.smartecarte.co.uk/

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