07/05/2023
UPDATE ON PRE-ORDER MERCHANDISE COLLECTION .
Thanks to everyone that supported the TTC2023 pre order merchandise service.
A huge apology must go out to a number of orders that were not available for collection at the event.
60% of pre-orders were fulfilled, but regrettably, the remainder were not.
Unfortunately, we had an unprecedented number of last minute unforeseen hurdles with event compliance that required the upmost attention to ensuring the gates opened.
Once this was sorted, the next biggest hurdle was completely oblivious to us at the time ..
We used a new ticketing system this year and were extremely pleased with the outcome of ticketing service.
However, we were not completely educated in the merchandise side of this system which lead to almost 100 disappointed customers, to whom we sincerely apologise to.
For those that have already made contact, we will be in touch early this coming week.
** Solutions **
Hoodies re-order is already in motion, to those who missed out first is most important and it is a relatively simple process as its sourced locally.
Polos & Tees are a little more tricky. As they are sourced overseas.
By Tuesday 9th this coming week we will be given a timeline of when we can be supplied these & then work out the strategy to get them out to customers. Once all pre-orders are finalised we will then release remaining merchandise online for purchase.
If you have a pre-order that was not fulfilled & would prefer an immediate refund, please email us directly or via the trybooking system and we will attend to it as soon as possible.
Regards
Tuff Truck Team