31/05/2026
One thing I’m proud of at Martini’s, is that we give a sh*t. Top two priorities? That our drinks are great, and you feel great. We do our best, and while I like to think we nail it most of the time, there will be occasions we miss the mark. I’m sure there will be people reading this that think, ‘yeah, my experience could have been better’, and that’s fair 🙏
If that’s the case, please, tell us. We’re always open to your thoughts, feedback and ideas, and are wanting to find solutions when something’s not been right. Ideally it doesn’t happen at all, but we’re human… come talk to us, give us a chance to fix it! 😎 But when we get feedback online, it’s really hard to respond, it’s hard to get the tone of voice right to show sincerity and apologise, and any context we might give just looks like we’re making excuses or being defensive.
So, the question remains, how do reply to explain that margaritas are commonly served on the rocks in a short glass, without sounding arrogant? Or that while the front of the venue is dark, the back has more light for the pool table and so we can see what we’re doing behind the bar, while still showing respect for their preference of lighting?
As I said, feedback is welcome, and it’s what helps us improve, but sometimes it feels like a one sided conversation, and bit harsh if I’m being honest.
