No professional type audio-visual recording equipment may be brought into the venue without authorisation
Tickets purchased from touts or secondary ticketing sites may not be granted admittance
You give your express consent to your actual/simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime
No unauthorised buses, coaches or trucks will be allowed on site
Right of admission reserved (ROAR)
AGE POLICY
No under 18s are permitted on site
Oktoberfest Poole bars operate a ‘Challenge 25’ system of checking ID and stopping underage drinking. Anyone who appears to be aged 25 or younger will be asked for valid ID before they can purchase alcohol
OP reserves the right to refuse to sell alcohol to anyone who appears intoxicated or under age
Valid and acceptable proof of age/ID will be required at the entry gate in order to pick up your wristband(s) and enter the festival. Valid forms of ID include in date photographic driver’s license or provisional licence, a valid passport, PASS approved ID or military ID where the date of birth is present
No photocopies and no out of date ID will be accepted
TICKETS AND WRISTBANDS
Tickets are non-transferable and only valid when purchased from official agents of OP
All persons entering the festival must have a ticket
Tickets/wristbands purchased from unauthorised sources may be rendered invalid and admission refused
Tickets must be exchanged for a wristband on first entry at the entrance gate
Tickets must be valid, presented in full with stubs and not tampered with (in the event of accidental damage refer to point of purchase prior to event). Tickets remain the property of OP
OP will not issue duplicates or refunds for lost or stolen tickets or wristbands
Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of OP
The ticket holder is responsible for their ticket(s) until it is exchanged for a wristband and then responsible for their wristband for the duration of the event
All wristbands remain the property of OP until 10.30pm on the last day of the festival
Once wristbands have been issued and put on, any tampering, swapping, removal etc will not be tolerated and those found doing so will be asked to leave the festival
REFUNDS
Refunds are only considered on major cancellation, substantial alteration or by special exception determined by OP
No refunds will be given for incorrectly booked tickets
Refunds should be obtained from the point of purchase no later than 3 months after the event
A minimum of the face value of the ticket will be refunded
Refunds of booking fees per ticket are subject to the T&Cs of the point of sale
Travel: ensure you look into travel arrangements before you buy your tickets. Whilst we make every effort to help and advise on travel options on our website, we cannot give refunds for problems with getting to and from the festival
SECURITY
OP reserves the right to evict a customer without refund and/or refuse admission
Anyone appearing to be under the influence of drugs or drunk at the entry gate shall be refused entry
Venue security reserve the right to carry out bag checks and search customers at entrances, on the site or when leaving
Any item(s) reasonably considered for use as a weapon which may cause danger, offence or disruption to any other person must be surrendered to staff
Any person carrying illegal items or carrying out illegal activity will be given to the Police and refused entry. You may be arrested
Anti-social behaviour may lead to eviction. Please act responsibly
DAMAGE/LOSSES
OP is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at the event other than those caused as a result of our negligence
BANNED ITEMS/ALCOHOL
OP operates a ‘Zero Tolerance’ policy to drugs. No illegal substances may be brought into the venue and anyone caught in possession of these substances will be ejected, barred and the police will be informed
No bottles, cans, alcohol or food may be brought into the festival site
Items banned from the festival include gas canisters, aerosols over 250ml, airhorns, fireworks, flares, glass, illegal substances, drugs, ‘legal highs’ (including nitrous oxide), drug paraphernalia, laser equipment/pens, megaphones, spray cans, bottles, cans, alcohol and food
Anyone resisting the surrender of disallowed items or disregarding these conditions will face eviction
FIRE AND SAFETY
Smoking is not permitted in enclosed public spaces or buildings including the main bar/stage area. This includes e-cigarettes
Excessive exposure to loud music may cause damage to your hearing
Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances
The use of drones or similar equipment for any reason is prohibited on or near the event.
IMPORTANT POINTS TO A SAFE AND HAPPY FESTIVAL
Ensure you know where your nearest emergency exits are
Follow any instructions given by stewards, security and police
Move away from any dangerous/antisocial behaviour. Notify security if you see any antisocial or dangerous behaviour
Move to where there is more space if you see a crowd surge occur
Ask for help if you need it and help others, especially if someone falls
Stay calm - if you're in distress, ask to be taken to the Welfare Tent
Look after yourself and those around you, even people you don't know. If you suspect somebody is unwell take them to a first aid or welfare area/tent. If they are not responding please alert a steward immediately who will call for the necessary help. Please don't attempt to move them as you may do more harm than good
If you need to take medication regularly remember to bring it and let your friends know of any illness or allergies you may have and where your medication is stored
HOUSEKEEPING
Please use the bins and recycling points provided both on and off site
No animals, other than guide or hearing dogs that have been registered with festival management prior to the event are permitted on site
Poole Park is a beautiful site and we want to keep it that way so please help us by keeping it clean and tidy
Please ensure you do not leave anything other than ‘general waste’ in the designated areas
INFORMATION & NOTIFICATION
Disabled access and toilet facilities are available
Please check our website and follow all our social media for the latest information up to the event: www.Oktoberfest-Poole.co.uk and www.Facebook.com/OktoberfestPoole
If any of these T&C’s are unclear please contact [email protected]
OP reserve the right to amend these T&Cs at any time
OP ticket holders give their express consent to the use of their actual or simulated likeness in connection with the production, exhibition, advertising and/or exploitation of any photos, film, video and/or audio recording of this event and/or any element thereof in any/all media throughout the world
Remember: drinking and driving is an offence. Don't risk the life of yourself and others
Alcohol will dehydrate you. Pace yourself and top up with water or soft drinks
